ABOUT THE ROLE

The Associate Solutions Consultant will be responsible for leading and project managing client migrations from legacy PR monitoring platforms to the Launchmetrics platform through mid-2027. This is a one-year fixed-term contract, with the potential for a permanent position based on performance and business needs.

This role sits within the Solutions Consulting team and requires working closely with internal teams across Product, Sales and Post-Sales, while maintaining a strong, direct relationship with customers throughout every stage of the migration journey.

What you’ll do:

Migration Leadership

• Own and oversee end-to-end project execution of client migrations from our legacy PR monitoring platforms to the Launchmetrics tools, ensuring delivery before agreed customer due dates.

• Engage directly with customers to understand their needs, goals, and timelines, and translate these into clear migration plans.

• Monitor project progress, proactively flagging risks and coordinating with all relevant teams to keep migrations on track.

Migration Execution, Training & Adoption

• Execute migration activities, including platform setup, testing, validation, and go-live preparation to ensure migration requirements and business objectives are met.

• Develop and deliver customer training sessions tailored to different user groups, use cases, and levels of platform maturity.

• Coordinate training schedules and stakeholder participation across global customer teams.

• Support customers through go-live and early adoption, ensuring users are confident and able to effectively leverage the platform.

• Partner with customers to address questions, resolve issues, and drive a successful transition to the new platform.

Cross-Functional Coordination

• Act as the key liaison between Product, Sales and Post-Sales teams throughout each migration.

• Facilitate alignment across internal stakeholders to ensure a seamless handover and a consistent customer experience.

• Organise and lead cross-functional meetings, follow-ups, and status updates related to ongoing migrations.

Customer Engagement

• Build trusted relationships with customers, acting as their primary point of contact for migration-related queries and communications.

• Work alongside technical teams to design and implement tailored solutions that address each customer's specific requirements.

• Ensure customers feel supported and informed at every step, from scoping through to go-live.
  

Data & Reporting

• Adopt a data-driven approach to track migration KPIs, project timelines, and customer outcomes.

• Contribute to internal reporting and feedback loops that help improve the migration process over time.

• Identify patterns and insights from migration data to proactively improve delivery quality with the Brand Insights team.
  

ABOUT YOU 

Who You Are:

• Experience in project management, customer success, solutions consulting, or a related client-facing role.

• Strong organisational skills with the ability to manage multiple projects simultaneously across different teams and timelines.

• Excellent communication skills, both written and verbal, with the ability to engage confidently with customers and internal stakeholders at all levels.

• Proven ability to coordinate across cross-functional teams and drive alignment towards shared goals.

• A customer-first mindset with a genuine desire to deliver value and ensure a positive experience.

• Comfortable working with data to track progress and make informed decisions.

• Fluent in English

Extra Credit:

• Familiarity with SaaS platforms, media monitoring, or PR/communications tools.

• Experience working in or alongside Fashion, Lifestyle, or Beauty industries.

• Experience with migration or onboarding projects in a B2B environment.

• Italian, French and/or Spanish

We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!

ABOUT THE SOLUTIONS CONSULTING TEAM

 We provide the technical expertise and support to ensure our potential customers are scoped and matched with the best Launchmetrics solutions to help them achieve their goals. Our guidance ensures our enterprise customers feel supported throughout the Launchmetrics sales and onboarding process.

Our mission is to be the subject matter expert that ensures quality projects are sold through and implemented and coordinated in a timely fashion, minimising the impact on operations and maximising value through our technology stack.

OUR RECRUITMENT PROCESS

1. Intro Call 

2. Meet & Greet 

3. Skills Assessment 

4. Culture Fit Interview 

5. Leadership Interview
   

WHY YOU’LL LOVE LAUNCHMETRICS

We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.

OUR COMMITMENT 

Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.