✨ ABOUT LAUNCHMETRICS

Launchmetrics is the leading Brand Performance Cloud used by Fashion, Luxury and Beauty (FLB) executives to connect with the modern consumer in a constantly changing landscape. With over a decade of industry expertise, we have helped more than 1,000 customers create inspiring, impactful and measurable experiences.

Our Brand Performance Cloud provides companies with the tools and intelligence they need to optimize the use of their creative assets, execute powerful brand amplification programs and measure their brand performance. The company’s AI-driven and proprietary Media Impact Value gives customers the ability to benchmark their performance against 2,000 competitors worldwide. Launchmetrics' intelligence empowers these companies to grow their businesses and streamline their processes, bringing a sharp focus to profitability, accountability, and efficiency while enabling the type of quick decision-making required for agility.

Founded in NYC and with operating headquarters in Paris, we have employees in eight markets worldwide and offer support in five languages. We have been the trusted brand performance technology to brands worldwide such as Dior, Fendi, Shiseido, NET-A-PORTER and Adidas as well as partners like IMG, the Council of Fashion Designers of America, the British Fashion Council, and Camera Nazionale Della Moda Italiana.

DMR Group is now part of Launchmetrics! A 360° monitoring & analysis service on Print, Web, and Social Media. A winning mix of experience and technology with a specific focus on the luxury and lifestyle markets with user-friendly platforms, data, analyses, and dedicated assistance to manage and optimize PR & Communication budgets.

🎯 ABOUT THE ROLE

Reporting to the Head of Accounts, the Account Manager will be a part of the Italian team based in Milan.

Missions:

The Account Manager will be responsible for:

• Compiling coverage monitoring analysis and producing ad-hoc reports focusing on different aspects of strategies implemented by the clients and cross-checking KPI results
• Designing and presenting the market overview analyses dedicated to the client's performance against key competitors, providing valuable insights to boost their brand performances
• Supporting clients with their day-to-day activities, including alert settings and updates on their Print, Web, and Social platforms
• Delivering customer enablement training for best practice use of the DMR tools and platforms

🏆 ABOUT YOU

Your Profile

• Bachelor’s degree or equivalent experience in business, or related field.
• Previous experience in a customer-facing role.
• You have the ability to perform within a fast-paced, multi-priority setting.
• You are a customer-first mentality; the ability to empathize and build customer loyalty.
• You are strong critical thinking, analytical, and complex problem-solving skills.
• You are a highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency, and drive.
• You have excellent interpersonal skills for phone troubleshooting and writing skills through emails
• Fluent English speaker
• Good knowledge of the Office suite

You’ll be our rockstar if

• You have experience working in the Fashion, Luxury, or Beauty industry.
• You have exposure to global customers and an understanding of international markets 
• You have experience with delivering on-site training and webinars 

💥 WHAT DO WE HAVE TO OFFER? 

A fantastic opportunity to participate in the development of a disruptive international company in an incredible work environment – cool, casual, and fast-paced with a passionate, driven and fun team. Our people thrive under autonomy and can easily have a strong impact on our business, customers and organization. By joining us, you will have a chance to work in a cutting-edge yet established global organization with more than a decade of sustainable growth and leading investors as partners.

At Launchmetrics, we care about each other and pay extra attention to things like:

• Work-life Balance 
• Flexible Working
• Team Building 
• Growth & Development
• Health & Wellness 
• Diversity & Inclusion 

🤝 WHAT CAN YOU EXPECT FROM OUR RECRUITMENT PROCESS?

• Step 1: Intro Call 
• Step 2: Meet & Greet 
• Step 3: Culture Fit Interview