Customer Service - Internship

Same as above - "ABOUT THE ROLE = Pitch of the role (3 sentences - 200 characters)"

 ABOUT LAUNCHMETRICS

Launchmetrics is the leading Brand Performance Cloud used by Fashion, Luxury and Beauty (FLB) executives to connect with the modern consumer in a constantly changing landscape. With over a decade of industry expertise, we have helped more than 1,000 customers create inspiring, impactful and measurable experiences.

Our Brand Performance Cloud provides companies with the tools and intelligence they need to optimize the use of their creative assets, execute powerful brand amplification programs and measure their brand performance. The company’s AI-driven and proprietary Media Impact Value gives customers the ability to benchmark their performance against 2,000 competitors worldwide. Launchmetrics' intelligence empowers these companies to grow their businesses and streamline their processes, bringing a sharp focus to profitability, accountability, and efficiency while enabling the type of quick decision making required for agility.

Founded in NYC and with operating headquarters in Paris, we have employees in eight markets worldwide and offer support in five languages. We have  been the trusted brand performance technology to brands worldwide such as Dior, Fendi, Shiseido, NET-A-PORTER and Adidas as well as partners like IMG, the Council of Fashion Designers of America, the British Fashion Council, and Camera Nazionale Della Moda Italiana.


💡 ABOUT THE CUSTOMER SERVICE TEAM

We work as one team to go above and beyond for our customers. We act as their voice and champion. Our success is our customers' success.

We build and maintain client relationships to ensure happiness, adoption, and renewal. We support clients by continuously advising them as partners and help to ensure that our team and clients can get the most out of the technology we provide

Our mission is to provide the best client experiences through meaningful partner relationships that showcase the Launchmetrics' value of creating efficient, impactful, and measurable brand experiences.


🎯 ABOUT THE CUSTOMER SUCCESS INTERNSHIP

The Customer Service intern will assist the customer service team on execution projects.

  • Support the execution projects, including customer information collection, data analysis, and translation.
  • Have daily communication and coordination of customer projects
  • Assist team to complete client proposals and reports.
  • Manage and update team materials and documents.
  • Other tasks of the Customer Service team


🏆 ABOUT YOU

Your Profile

  • You'er bachelor degree or above in related field.
  • You can speak, read and write English and Chinese fluently.
  • You have demonstrated clear interest and active participation on various social media platforms.
  • You have an obvious passion for fashion, e-commerce, social media, digital and technology.

You’ll be our rockstar if

  • You have related internship experience.

💥 WHAT DO WE HAVE TO OFFER? 

A fantastic opportunity to participate in the development of a disruptive international company in an incredible work environment – cool, casual, fast-paced with a passionate, driven and fun team. Our people thrive under autonomy and can easily have a strong impact on our business, customers and organization. By joining us, you will have a chance to work in a cutting edge yet established global organization with more than a decade of sustainable growth and leading investors as partners.

At Launchmetrics, we care about each other and pay extra attention to things like:

  • Work-life Balance 
  • Flexible Working
  • Team Building 
  • Growth & Development
  • Health & Wellness 
  • Diversity & Inclusion 

 

🤝 WHAT CAN YOU EXPECT FROM OUR RECRUITMENT PROCESS?

  • Step 1: Intro Call 
  • Step 2: Meet & Greet 


 

We usually respond within a day

Or, know someone who would be a perfect fit? Let them know!

Shanghai

Taoyuan Road
200125 Huangpu Qu Directions

Our Culture

We work hard, laugh a lot and collaborate constantly. Life is what happens when you're busy working so we make sure you enjoy it.

👀 See for yourself: 

Already working at Launchmetrics?

Let’s recruit together and find your next colleague.

email
@launchmetrics.com
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